Question 1

Do I need to log in to Instagram to use Followny?

Accepted Answer

No. Followny only reads publicly available information, so there is no Instagram login, password, or connection required.

Question 2

Is Followny affiliated with Instagram?

Accepted Answer

No. Followny is independent and not affiliated with, endorsed by, or sponsored by Instagram or Meta. Instagram is a trademark of its owners.

Question 3

Can I see the exact time a following/follower list changed?

Accepted Answer

No. Instagram does not expose the exact moment a change happened. Followny shows when a comparable change was detected during its own recurring checks.

Question 4

Are paid Tools included with my membership?

Accepted Answer

Yes. Relationship Orbit includes access to the individual paid Tools. Open the Tool you want to use and sign in to your Followny account.

Question 5

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account settings — open Settings and choose Cancel subscription. Your plan stays active until the end of the current billing period and does not renew.

Question 6

What is Followny?

Accepted Answer

Followny helps you read public Instagram signals with Relationship Orbit: recent follows, confirmed follow-backs, and available public interactions. A membership reveals identities and enables Tracking with Email and Telegram change alerts. No Instagram login or password is required.

Question 7

What data does Followny use?

Accepted Answer

Only publicly available information, such as public profiles. We never access private accounts, direct messages, or logins.

Question 8

Which accounts can I look up?

Accepted Answer

Any public Instagram account. Private accounts can't be read because their information isn't public, and we only work with public data.

Question 9

Can the person I look up find out about my activity on Followny?

Accepted Answer

No. Looking someone up on Followny is not visible to that account, and your own privacy is kept safe too.

Question 10

Does a free scan start automatic Tracking?

Accepted Answer

No. A free scan shows a current preview. Automatic Tracking requires a Relationship Orbit membership and an active Tracking spot. Scanning another profile does not automatically use a spot.

Question 11

What are the three Relationship Orbit lenses?

Accepted Answer

Recent Follows shows a newest-first sample of public follows. Follow-Backs shows accounts also confirmed in the captured follower sample; it appears only when confirmations exist. Off Signal highlights available public interaction evidence and appears only when qualifying evidence is available. Missing sampled evidence is not proof that an interaction or follow-back never happened.

Question 12

What does the free check show me?

Accepted Answer

The free preview shows available summaries, counts, and recent-follow composition. Candidate identities, photos, and detailed evidence stay locked until you unlock the result with Relationship Orbit.

Question 13

How does the following / unfollowing tracker work?

Accepted Answer

We save a baseline of a public account's following list, then re-check it on a schedule and compare. New follows, unfollows, and other changes are shown as detected at each check.

Question 14

What public interactions does Off Signal show?

Accepted Answer

Off Signal uses available likes and comments on the searched account's public posts, along with qualifying follow and tag evidence. It does not show posts that account liked elsewhere. It is a ranked view of public signals, not proof of a relationship.

Question 15

Does my first scan show what changed?

Accepted Answer

Your first scan is a current snapshot. Tracking compares later observations with a saved baseline to detect changes. A current follow-back confirmation is not evidence of when the follow-back happened.

Question 16

How often are reports and tracking updated?

Accepted Answer

Tracking checks recent follow and follower samples hourly and refreshes deeper public interaction evidence weekly. Email and Telegram alerts are sent for confirmed changes; checks and delivery can be delayed. The first baseline does not send an alert.

Question 17

How accurate are the timestamps?

Accepted Answer

Followny shows when it detected a comparable change. Instagram does not expose the exact moment the follow or unfollow happened.

Question 18

How do I receive change alerts?

Accepted Answer

Open your notification settings to enable Email for your verified address or connect Telegram through the Followny Bot. Confirmed changes link back to the tracked profile in your Dashboard. Turning alerts off does not stop Tracking.

Question 19

What paid plan is available?

Accepted Answer

Relationship Orbit costs $12.99/month or $6.99/week. It unlocks the available evidence across all three Orbit lenses, includes 2 Tracking spots, Email and Telegram change alerts, and the individual paid Tools.

Question 20

Can I track more profiles?

Accepted Answer

Your membership includes 2 Tracking spots. Add paid spots up to 5 total: $8.99/month per added spot on Monthly, or $4.99/week on Weekly. Each added spot follows your membership billing interval.

Question 21

How do I cancel, and what happens when I do?

Accepted Answer

You can cancel anytime from your account settings — open Settings, go to your subscription, and choose Cancel subscription. Your plan stays active until the end of the current billing period and then does not renew. You can resubscribe anytime later.

Question 22

How do I stop tracking a profile?

Accepted Answer

Choose Remove profile in Tracking. Checks and alerts stop for that profile immediately. If you remove a paid added spot, its recurring charge is reduced at your next renewal; there is no immediate prorated credit.

Question 23

Do I need a separate plan for each Orbit lens?

Accepted Answer

No. Monthly and Weekly provide the same Relationship Orbit features. Choose the billing interval that works for you; additional Tracking spots are optional recurring add-ons.

Question 24

Do subscriptions renew automatically?

Accepted Answer

Yes. Monthly and Weekly memberships renew automatically until you cancel. To stop renewal, choose Cancel subscription in your account settings. Your membership stays active through the current paid period.

Question 25

Is my payment information secure?

Accepted Answer

Payments are handled directly by Stripe. Followny never receives or stores your full card number — only your subscription status and identifiers.

Question 26

How do I request a refund?

Accepted Answer

For refunds, reach out through the form below or at followny.info@gmail.com, and we'll review it and reply within 3 business days.

Question 27

Does Followny only work for Instagram?

Accepted Answer

Yes. Followny is focused on public Instagram data only.

Question 28

How is Followny different from tools that need your login?

Accepted Answer

Followny never asks for your Instagram login or password. It puts your privacy and safety first.

Question 29

Can Followny show likes an account gave, private accounts, or DMs?

Accepted Answer

No. Those aren't public data, so they can't be accessed.

Question 30

What data does Followny store about me?

Accepted Answer

Your email address, your subscription status, and the public tracking data for the accounts you look up. Payments are handled by Stripe — we never store your full card number. IP addresses are stored in a hashed form.

Question 31

Is my personal information and data safe?

Accepted Answer

Followny does not sell your personal information or share it for advertising.

Question 32

How do I delete my account and data?

Accepted Answer

You can delete your account from Settings at any time. Doing so cancels any active subscription and removes your account and its associated data, such as saved baselines and reports.

Question 33

Is looking up accounts legal?

Accepted Answer

Followny only processes information that is already publicly visible on Instagram, and never private accounts, DMs, or logins. If you have a further question about this or ran into any trouble, send us a message anytime.

Question 34

How do I sign in — is there a password?

Accepted Answer

You can sign in two ways: continue with Google, or have us email you a one-time magic link — click it and you're signed in.

Question 35

Can I sign in with Google?

Accepted Answer

Yes. On the login page you can continue with Google in one tap, or use an emailed magic link instead — whichever you prefer. Both sign you in to the same Followny account when they use the same email, there's no password either way, and we only ever receive your email address from Google — nothing else.

Question 36

I didn't get my magic link email. What do I do?

Accepted Answer

Check your spam folder and make sure the email address is correct, then request a new link. If it still doesn't arrive, contact us through the form below — or sign in with Google instead.

Question 37

Can I change the email on my account?

Accepted Answer

If you need to move your account to a new email, reach out through the contact form below and we'll help you switch it over.

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